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Refund Policy

Exchange, Return and Refund Policy

All items, once dispatched, are considered final sale and will be liable for exchange, return, refund or cancellation only as per the below mentioned terms. 

At Vilvah Store, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

Vilvah Store is not responsible for any damage caused after delivery.

Cancellation:

Cancellation of orders can be done only if the order has not been dispatched from our warehouse. There will be a cancellation charge of Rs. 50/- for cancelling an order which is not dispatched. Once orders have been dispatched, we cannot issue a cancellation. 

Exchanges:

Exchanges are possible only in cases of damage during transit or quality issues with the product. The customer is required to email us at sales@vilvahstore.com within 3 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

The products must be returned in a sale-able condition with the original receipt intact and in their original packaging, in an undamaged condition and subject to following terms-

Returns and exchanges requests will be subject to checking and vetting by Vilvah Store.

Damages due to neglect, improper usage or wrong application will not be covered under this Policy.

Once your exchange request has been accepted, the process will be completed within 7-21 business days.

Returns and Refunds:

All items, once dispatched, are considered final sale. No refunds will be processed once the order has been dispatched.

In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 3 days from the time of delivery. 
The customer is required to email us at sales@vilvahstore.com within 3 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days. Damages due to neglect, improper usage or wrong application will not be covered under this Policy.

For international orders:

We do not issue refunds for international orders. Products once dispatched are considered final sale, unless it is damaged during transit or has quality issues.

In case the product is received in a damaged (broken, leakage or any other) condition, a refund will take place only if informed within 7 days  from the time of arrival. 
The customer is required to email us at sales@vilvahstore.com within 7 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days.

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Our Community

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Real People Real Stories

My favourite product from Vilvah is the Goatmilk shampoo. I definitely have seen an improvement, and my hair feels fresh & much softer. The best part is, it’s a gentle everyday shampoo for all kinds of hair types. Thank you Vilvah for creating such genuine healthy clinically approved products.

- Pritha Hari, Actress

It was difficult to give a brief review. When one switches to Vilvah products there is no turning back. It is ‘The Trusted Brand’ if one is looking for Safe and Natural skincare products. They are quite effective and show visible changes in a few weeks. I would blindly try all of your new launches.

Prema Nagarajan, Business Woman

Vilvah has been a part of my life since 2018. I have worked with them and have also been a happy customer. The thing I love most about Vilvah is how much they value their customers, we are always first and our feedback is always taken into consideration. Their formulations are updated if customers feel they need it, if customers need help learning then Vilvah gets tutorials created for them, if customers require a product then they create that; Vilvah cream conditioner is a good example of that.

If I talk about products, I have used so many of their products and LOVED most of them! I have tried many, and so have my readers! Kudos to you, team.

Deepika, Blogger

I got the shampoo to review for my audience, and honestly I had nothing negative to say.

The little girl in me gradually started falling in love with the products because I felt my hair thanking for the care.

The whole process, right from ordering to using it and reordering again, Vilvah makes it so easier for me.

- Deepika Venkatachalam, Speech Pathologist

I really like their plastic free packaging and also adore their chemical free products. I know, I am not putting anything harmful on my face, body or hair. The feel of the products that I have tried, is completely organic & real and the results are naturally beautiful. Since I am a vegan and follow a cruelty free lifestyle, Vilvah comes as a solution to all my problems. I love the fact that their products are not tested on animals. Vilvah, for me would be No harm to the planet, to the animals, to our skin and ourselves.

- Aparna Bajpai, Yoga coach

We come across lots of brands in social media but certain brands stand out because of their brand philosophy. Vilvah is one such brand which has not only a strong ethos, but result driven products. As an athlete, my favourites are their deo shots and toners. Can't do without it!!
- Aanchal Thakur, Athlete

I appreciate Vilvah for making products that are natural and organic. An ad led me to their website and I was excited to see how ethically they had built themselves. I purchased their Tomato and Pink Clay Soap, Moringa Serum, Royal Ubtan and their famous Aloe Vera Gel. All of them worked their magic and I was able to see a reduction in tan and pigmentation. The Aloe Gel, especially, was very moisturising and hydrating.

- Omkar, Businessman

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