Order Processing Time
Order Processing Time
Our average order processing times are 1-5 business working days. During the occasion of store-wide and super popular sales, our processing times may extend a bit longer. Due to how orders are printed and factors involving order payment verification, we do not count the day the order is placed as a processing day. Day 1 is the business day after your order is placed.
Delivery Time
As soon as your order is processed from our end, one of our Logistics partner( DTDC or Bluedart or Delhivery for Domestic orders and DHL for International orders) will come and pickup your order from our warehouse. The order is automatically assigned to a particular logistics partner based on your delivery location. For example, Most of the South Indian orders are assigned to DTDC, North Indian orders to Bluedart and Delhivery. From the day they picked up your order, you will receive it anywhere between 1-7 working days depending on your location.
Cancellation Policy
All items, once dispatched, are considered final sale and will be liable for cancellation only as per the below mentioned terms.
Cancellation of orders can be done only if the order has not been dispatched from our warehouse. There will be a cancellation charge of Rs. 50/- for domestic orders and 10% on total order value for international orders upon cancelling an order which is not dispatched. Once orders have been dispatched, we cannot issue a cancellation.
If you have any queries related to your order, you can contact sales@vilvahstore.com for assistance.