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FAQ

Creating An Account

1. How do I create an account in Vilvah?

Click on the top right "Log-in" icon and register your account if you are a new user

2. What are the benefits of creating an account?

The most practical benefit will be its easy for you to track the status of your orders, your order history and you will be receiving notifications on exclusive member offers, updates on new launches and more exciting news. Future benefits will be you can redeem the reward points.

3.  I forgot my password, what can I do?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you.

Ordering Our Products

1. How do I place an order?

Step 1: Select the product of your choiceStep 2: Click on ADD TO CART
Step 3: Click on PROCEED TO CHECKOUT
Step 4: Fill out your ADDRESS AND PHONE NUMBER 
Step 5: Choose a payment option most convenient to you
Step 6: Confirm & place your order.

For any further questions, you can mail us to sales@vilvahstore.com(For shipment related queries)

2. How can I track my order?

Once the order is dispatched, you will receive a confirmation email, along with tracking details, or you can Log-in to your account and click the order history and know the order status.

3. How do I know that my order is confirmed?

You will receive a confirmation email to the registered Email address once you have placed the order in our website. You can also check the order status in "MY ACCOUNT" section if you are a registered member.

4. Do I need to have an account to place an order?

No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple.

5. How can I modify my products or address and phone number after placing order?

Once your order has been placed, your address and phone number or product details cannot be modified. Most of the orders will be processed and dispatched within a short window so we do not encourage modification of order details. However, Please write us to sales@vilvahstore.com for further assistance.

6. How do I cancel my order?

Once an order is dispatched, it cannot be cancelled. But if the order is not dispatched from our warehouse, we can assist you. Please write us to sales@vilvahstore.com for further assistance.

7. Does Vilvah have physical stores in India?

We have 2 exclusive Vilvah Outlets - in Coimbatore and Chennai. 

Reward Programme

1. How do I redeem the points in my wallet?

You can redeem the points by following the simple steps as follows

a) Sign in to Vilvah store

b) Click on the Rewards icon

c) Select Ways to Redeem

c) Click on View

d) Select Redeem

e) Check for the Coupon code and Click "Apply the coupon code"

Returns And Refunds

1. How can I return or replace a product?

All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to us at sales@vilvahstore.com within 72 hours of receiving the product (after which the product is not liable for exchange). Don’t forget to attach your order invoice and a picture of the damaged product.

2. How will I get a refund for my cancelled orders and how long will this process take?

All approved refund credits will be made to the original method of payment within 7 working days. The same will reflect in your bank statement if paid online.

Shipping And Delivery

1. What is the standard order processing time?

All domestic orders are processed between 1-3 business days. You can expect the order to be delivered within 3-5 business days. For remote locations which are difficult to access, the order may take between 5-7 business days.
All international orders are processed between 1-3 business days. You can expect the order to be delivered within 7-10 business days, except for certain countries.

2. Do you ship internationally?

Yes, we do International shipping through DHL or Fedex. For international orders, you can pay using Debit Card or Credit card.

3. What are the International Shipping rates?

It varies with each country and we suggest you to enter the pincode of your address to know the exact details. the standard shipping rate may vary between 1500 INR-3000 INR depending on your country. 

About Vilvah

1. Why should we choose Vilvah when there are so many natural, organic and clean brands in the market?

Well, We are sustainable in first place, starting from the ingredients for manufacturing products to the packing material we use for the dispatch, everything is bio-degradable and safe. We, not only use organic and safe ingredients but also our products are made with high performance formulation which are specifically designed for Indian Skin type. We are from an agricultural background, so we have control over the quality of the produce and many of the native ingredients you find in the label are from Vilvah farm.

2. Are your products free from Sulphates, Parabens, Silicones and other harsh Chemicals?

Yes, Our products are free from them and lot many nasty ingredients.

3. Do you use Preservatives?

Yes. And why because, water based products like shampoo and conditioner can be contaminated because of bacteria and micro organisms. Noone would like to see them in their personal care products and having said that, We use Ecocert Approved preservatives which are food grade and safe instead of the conventional parabens and phenoxyethanol.

4. Have you tested your products on animals?

No. We do not do animal testing and we believe Animals are for cuddling. And our products are dermatologically tested and all clinical tests are done to ensure the safety of the product.

5. Why is there an emphasise on Goatmilk products in Vilvah?

Goatmilk products are our signature products and our Goatmilk shampoo remained our topseller month on month for more than 2 years. Having said that, We experimented soaps with goat milk initially and we have seen some remarkable difference on Dry skin. Goat milk products have always remained a hero product range for us with innumerable nutrient content in it. We have a large number of goatherds in our farm, from which we obtain fresh goat milk. 

6. Why is the fragrance of the product too strong or too little?

We use only essential oils which are plant derived to add fragrance to the products rather than using the conventional fragrance oils which contains harmful pthalates in it. Whereas essential oils have therapeutic properties which are beneficial for the skin/hair.

7. Are your products certified?

Yes, We are FDA approved and We are ISO certified, GMP certified and our products are dermatologically tested and declared Non- irritant to the skin.

We are Certified

Scientific

Nature Derived

Cruelty Free

Our Community

Join us @Vilvah_ to thrive as community spreading Love and Wellbeing!

Real People Real Stories

My favourite product from Vilvah is the Goatmilk shampoo. I definitely have seen an improvement, and my hair feels fresh & much softer. The best part is, it’s a gentle everyday shampoo for all kinds of hair types. Thank you Vilvah for creating such genuine healthy clinically approved products.

- Pritha Hari, Actress

It was difficult to give a brief review. When one switches to Vilvah products there is no turning back. It is ‘The Trusted Brand’ if one is looking for Safe and Natural skincare products. They are quite effective and show visible changes in a few weeks. I would blindly try all of your new launches.

Prema Nagarajan, Business Woman

Vilvah has been a part of my life since 2018. I have worked with them and have also been a happy customer. The thing I love most about Vilvah is how much they value their customers, we are always first and our feedback is always taken into consideration. Their formulations are updated if customers feel they need it, if customers need help learning then Vilvah gets tutorials created for them, if customers require a product then they create that; Vilvah cream conditioner is a good example of that.

If I talk about products, I have used so many of their products and LOVED most of them! I have tried many, and so have my readers! Kudos to you, team.

Deepika, Blogger

I got the shampoo to review for my audience, and honestly I had nothing negative to say.

The little girl in me gradually started falling in love with the products because I felt my hair thanking for the care.

The whole process, right from ordering to using it and reordering again, Vilvah makes it so easier for me.

- Deepika Venkatachalam, Speech Pathologist

I really like their plastic free packaging and also adore their chemical free products. I know, I am not putting anything harmful on my face, body or hair. The feel of the products that I have tried, is completely organic & real and the results are naturally beautiful. Since I am a vegan and follow a cruelty free lifestyle, Vilvah comes as a solution to all my problems. I love the fact that their products are not tested on animals. Vilvah, for me would be No harm to the planet, to the animals, to our skin and ourselves.

- Aparna Bajpai, Yoga coach

We come across lots of brands in social media but certain brands stand out because of their brand philosophy. Vilvah is one such brand which has not only a strong ethos, but result driven products. As an athlete, my favourites are their deo shots and toners. Can't do without it!!
- Aanchal Thakur, Athlete

I appreciate Vilvah for making products that are natural and organic. An ad led me to their website and I was excited to see how ethically they had built themselves. I purchased their Tomato and Pink Clay Soap, Moringa Serum, Royal Ubtan and their famous Aloe Vera Gel. All of them worked their magic and I was able to see a reduction in tan and pigmentation. The Aloe Gel, especially, was very moisturising and hydrating.

- Omkar, Businessman

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